• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎11-15-2019 06:18 PM

HP Recommended
Product: color laserjet MFP M477FDW
Operating System: Microsoft Windows 10 (64-bit)

IMG_0777.JPGIMG_0778.JPG

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2019 08:00 PM

HP Recommended

Something stuck to the drum on the black cartridge would be my guess. You can try to clean it but it might be damaged.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

4 REPLIES 4

‎11-15-2019 08:00 PM

HP Recommended

Something stuck to the drum on the black cartridge would be my guess. You can try to clean it but it might be damaged.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎11-15-2019 08:11 PM

HP Recommended

thanks I was going to explain that the one page was a cleaning page and the dashes did not show up where they did on the other one it does it on everything else and copies  where the origional  one does not have the dashes. I did replace the black toner and it still did it 

‎11-16-2019 01:16 AM

HP Recommended

Here is the repetitive defect ruler for the printer.  The two measurements closest to your problem are both cartridge related.

 

m452 repetitive defect chart.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎11-17-2019 09:02 AM

HP Recommended

thank you I replaced the black toner cartridge and that took care of the problem, I thought I had done this before but I guess not thanks again 

 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.