stuck at "printing document"

[jen235]

Hi there, I've read tried some recommendations but none seem to work. My printer is getting stuck at "printing document"

• When did this issue start?
  • Today. Worked perfectly yesterday and for the last couple years
• Did you do any changes to the printer?
  • Not before it stopped working
• Did you run any updates on the computer?
  • Updated to the latest firmware successfully today
• How is the printer connected, USB or wireless?
  • Wireless
• Things I noted:
  • In the beginning, it said that something about the memory being full. But I don't have anything stored, no faxes or anything
  • After the firmware update, I tried printing again. It got stuck at the "printing document" but then eventually stopped and turned off. On my computer, it showed that it connected to the printer and was waiting for document to complete - but then the printer went to sleep and my job was deleted as if it had completed printing, but really didn't
  • I've run reports directly off the menu of the printer (ie config report) and it printed it perfectly
• Things I've tried but did not work
  • Resetting
  • Power on/off
  • Updating Firmware
• I've read something about the print spool but I don't see that with my mac.

Thank you for helping me out!

Jen

[jen235 · Accepted solution]

Ok, I tried printing another document and it worked just fine. So then I took a screenshot of the PDF and was able to print that without problems. Odd bc it's not like the original PDF had a lot of detail or text. But anyway, glad my printer still, for the most part, works!