9C428AW HP-POLY mini PC restore image

MPeter122 · ‎09-24-2024

Hello!

We delivered a 9C428AW Teams conferencing PC, with an E70 cam and GC8 touch to a customer as an AV integrator company. The problem we got, is that they (the end customer) tried to add the machine to their Microsoft Azure, with a provisioning file. They managed to do it, but it deleted the default admin and created a new admin. And they don't have the password for it. So, is there any recovery image we can use to restore it to factory default?

SteffenBaierUK · ‎09-24-2024

Hello @MPeter122 ,

welcome to the HP Poly community.

Our Support Team should be able to assist you but if you are stuck:

Download on a working PC the HP Cloud Recovery Tool
https://support.hp.com/si-en/document/ish_4511095-4511141-16
Run this as an Administrator
Check the bottom of your HP Mini Conferencing PC for the Product No
Check the box and enter your Product ID in the field.It should verify that the product ID is found
Insert a newly formatted 32GB or larger USB Flash drive into your PC and select it from the menu
Once done Plug the USB drive into the HP Compute.
Connect a USB Keyboardand optionally a USB Mouse
Reboot the PC.
During startup, press F10 on the keyboard when you first see the HP Wolf Security logo until it says Entering Setup Menu... in the bottom left corner.
In the Setup menu, select Advanced and change the UEFI Boot Order so that the USB drive is at the top of the list.
On the Main tab, select Save Changes and Exit
When the PC reboots it will boot from the USB drive.
In the HP Recovery Manager, select Factory Reset, then click Next
Select Recover without backing up your files, then click Next
In the Recovery Manager popup, click OK
Wait while the Factory image recovery preparations steps are completed. This will take a few minutes
When the preparation is complete, click Continue to restart the computer.
Wait while the Software Installation process is completed.
This should take 20-30 minutes.
When the Software Installation finishes the PC will restart and begin Getting Ready
This should take 60-90 minutes.PC will restart several times

EDIT: guide also https://support.hp.com/us-en/document/ish_6903964-6903637-16

I suggest you contact our Support organization in your region, if no other volunteers reply. Details are in my Signature.

Best Regards

Steffen Baier

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