• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎08-05-2023 06:33 AM

HP Recommended 
 

 

Hello Dear Community,

I bought 2 Polycom Group 500 which are at the end of their life. I also paid for the Multipoint license and the Teams license to be able to make videoconference calls.
The problem I have is that I can't activate the code. Could someone guide me?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-05-2023 01:08 PM

HP Recommended

Hello @Bocs21 

 

welcome to the HP Poly community.

 

Who did you pay for the Multipoint license and also for a Teams license?

 

As you already know the GroupSeries is end of life and end of support. The only HP Poly solution you can use is RealConnect for Teams.

 

Please work with an HP Poly reseller in your region and/or contact our support team in your region so they can understand what you have purchased and how they can help you.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-05-2023 01:08 PM

HP Recommended

Hello @Bocs21 

 

welcome to the HP Poly community.

 

Who did you pay for the Multipoint license and also for a Teams license?

 

As you already know the GroupSeries is end of life and end of support. The only HP Poly solution you can use is RealConnect for Teams.

 

Please work with an HP Poly reseller in your region and/or contact our support team in your region so they can understand what you have purchased and how they can help you.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-07-2023 03:27 AM

HP Recommended

Thank you 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.