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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi All,

 

We are facing one issue with few CMA Desktop users. They are able to login to CMA Desktop using their domain ID but not able to dial any online peers or VMR/Bridge numbers. Although their gatekeeper status shows Registered. The error we get is “The Site you called could not be located. Check the calling information and try again”. Same user id works perfectly fine on other laptops. Operating system we are using in here is windows 7 and Windows 8 and we are using DMA as our gatekeeper.

 

Any help would be appreciated.

 

Thanks,

Sandeep

3 REPLIES 3
HP Recommended

Hello SandeepDas,

welcome to the Polycom Community.

The CMAD client is not supported with Windows 8 so any results on a Windows 8 machine must be disregarded.

 

If the issue also occurs on Windows 7 a local Firewall, Network Firewall or other restrictions / changes between the individual users PC's causes the limitation.

 

Are these users behind a VBP or different network segments?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have resolved the issue. For some reasons my user account (along with my IP) got marked as quarantined on DMA. I have to manually remove it and after that it started working. 

HP Recommended

How did you find the quarantined ID in the DMA and how did you remove it?  I'm in the DMA and don't see any quarantine area.  And what exactly did you remove?  The ID from the DMA or the IP of your workstation with the software loaded on it?  Any details will help.  I have a client with the same problem right now.

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