Solved: Camera Configuration Error Refer to Full User Guide v.1.14 - HP Support Community

DanielPetrillo · ‎08-27-2025

Hello Support,

Recently - I am testing the newly released 4.6 for the Poly G7500 unit, and I included the camera update to v 1.14.0-560081

and see the below message ->

Any thoughts?

Dan Petrillo

SteffenBaierUK · ‎08-27-2025

Hello @DanielPetrillo ,

From looking internally have you paired the Studio E70 via IP and at the same time use USB?

Reference: https://kaas.hpcloud.hp.com/pdf-public/pdf_9445550_en-US-1.pdf

Disable IP Camera Mode by Performing a Factory Reset on a Studio E70 Page 37

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎08-27-2025

Hello @DanielPetrillo ,

Welcome back to the HP community.

Unfortunately, your post does not contain the currently Partner application version you use. For example Microsoft Teams, Zoom Rooms, Poly SIP/H.323 mode etc.

This is important, especially in the future, when someone finds this post in days, months, or years.

Please do not simply edit the original post but reply with the versions.

In the FAQ or the Read 1st section, we remind users why this is important.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

SteffenBaierUK · ‎08-27-2025

Hello @DanielPetrillo ,

From looking internally have you paired the Studio E70 via IP and at the same time use USB?

Reference: https://kaas.hpcloud.hp.com/pdf-public/pdf_9445550_en-US-1.pdf

Disable IP Camera Mode by Performing a Factory Reset on a Studio E70 Page 37

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Camera Configuration Error Refer to Full User Guide v.1.14

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