Camera of Poly Studio does not work

[Enerik]

Hello friends

I have to use poly Studio X70. I have use POE for Connection, i have checcket device. The device work

I have us  the network with proxy

When i have try to open on meeting room, from Microsoft Teams

The camera of Poly does not work. Can you help me?

[SteffenBaierUK]

Hello @Enerik ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

Please do not simply edit the original post but reply with the versions.

In regards to your actual issue, the Studio X70 is not a PoE powered camera, it would use a power supply.

You state the camera does not work. Is it the actual camera (it has 2 combined cameras) that does not power up or is this no video in a Microsoft Teams call? We would need more details and you would need to provide basic details like all software versions. In addition, has this been tried in Poly Mode and not in Microsoft Teams mode as this could be an issue with our Partner Microsoft?

Please provide details.

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

[Enerik]

If i upgrade firmware of polycon maby workOK?

[SteffenBaierUK]

Hello @Enerik ,

as you have not provided this in your original post and neither followed this up as requested, and if no other volunteer replies, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier