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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello,

 

I have a newbie question regarding a new X30 install at my site. If a User had the X30 in Device Mode, and then finished the meeting and left the room without exiting Device Mode. Can I remote into the unit and exit Device Mode so that an H.323 Vidcon can take place? Currently, while the unit is in Device Mode, any incoming Vidcon will not connect until Device Mode is exited. Rather than have to go to the room itself and Exit it, I am hoping to be able to remote into it and somehow choose Exit Device Mode....Thanks for any advice you can offer on this.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @KK_Sky ,

 


Welcome back to the Poly Community.

 


Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow-up post should contain.


This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

 

I would suggest you try the REST API as explained >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @KK_Sky ,

 


Welcome back to the Poly Community.

 


Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow-up post should contain.


This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

 

I would suggest you try the REST API as explained >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks very much, Steffen! Much appreciated.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.