Can´t change Device-Name and Room

8L213360731CFB · ‎12-22-2023

I can't change the device name of my Poly Studio X50 in the web interface, the field is grayed out.

SteffenBaierUK · ‎12-22-2023

welcome to the HP Poly community.

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section more suitable for your request.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

Please do not simply edit the original post but reply with the versions.

I can only assume the unit is provisioned by either RPRM / Clarity Manager or Poly Lens. If yes, as this is only an assumption, please change it there.

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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