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‎11-19-2013 06:29 AM

HP Recommended

I've just powered on our Group 500 polycom unit and can't get into the settings menu or the online management as it's asking for a password that I didn't create.

 

What are the default credentials to log into these?

4 REPLIES 4

‎11-19-2013 11:33 PM

HP Recommended

Factory default password for all Polycom terminals (RPG, HDX, QDX) is the full serial number - 14 alphanumeric. Web login is admin:<serial number>.

 

WBR,

Mike

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‎12-12-2013 06:54 AM

HP Recommended

I have the same problem. Brand new GROUP 500, installed, set up the IP address and when try to login with admin and serial number as password, the device says the credentials are incorrect.

 

Reset the device, same thing. Just can't configure anything, through website nor device itself. It's pretty incredible this doesn't work for a device of this kind. 

 

Hope to get some serious solution to this !

 

Version 4.1.1-60400

 

plus, each time you reset the device via hardware button, then it restarts and updates, taking as long as 20 minutes !!!!

 

 

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‎12-12-2013 07:54 AM

HP Recommended

Hello all,

welcome to the Polycom Community.

Are you using admin or Admin as the standard Username ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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For HP products please check HP Support.

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‎12-12-2013 09:38 AM

HP Recommended

username = admin

 

after several resets, finally I managed to change the password, and the device actually took it

 

so now I can log in to the device

 

thanks

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