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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

Hello Experts,

 

We are facing packet loss and degrade video quality on around 5-10 Polycom HDX endpoints in UK and Hong Kong which are running 3.1.x. 

 

We are using Cisco TPS 8710 Software 3.1 ( 1.98) as video bridge and VCS x 7.3 as call control. 

 

On further testing, we found out that these endpoints exhibit packet loss on H323 and not on SIP.

 

We have already checked the network, LAN/WAN everything is good. Point to Point call is good between these units.

 

Is there any bug/known issue for this?

 

Thanks,

Saurabh

1 REPLY 1
HP Recommended

Hello Saurabh,

welcome to the Polycom Community.

  • Have you verified the HDX release notes that the Cisco Equipment being used is compatible / tested against the software versions you are running ?

  • Have you yet contacted Cisco Support as clearly Point to Point calls are not affected ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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