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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎10-20-2023 03:43 AM

HP Recommended

Just had another room lose it's provider this morning, now i can't get it back.

Steffen can you please get back to us on what is going on? many thanks

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‎10-22-2023 01:53 AM

HP Recommended

Hello @collab-dan 

 

I am on holiday and I am only a volunteer in the community.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-25-2023 06:16 AM

HP Recommended

I just wanted to inform everyone in this thread that i still haven't got any feedback about this issue.

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‎10-25-2023 06:29 AM

HP Recommended

Hello @TobiOne 

 

what is the case number?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-13-2023 01:40 AM

HP Recommended

Hi, i just had another 4 codecs reset to poly os

 

still no resolution

 

5113580334- Your case with HP Support CRM:0094380000946

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‎11-13-2023 02:08 AM

HP Recommended

Hi All

 

This has just happened again to 4 codecs in our av estate

 

case number is 5114787945

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‎11-22-2023 03:57 AM

HP Recommended

Still no updates from Poly

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.