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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎09-17-2024 02:21 AM

HP Recommended

How can I find out if my device is supported?

I tried to enter its serial number in order to register it under my account or find out information about the device, but I received a message that the serial number was not valid.

I tried to do this using the link - https://support.hp.com/contact/poly-serial-number

How can I get support for this device if it is still supported?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2024 02:50 AM

HP Recommended

Hello @Ivan123123 ,

 

welcome to the HP Poly community.

 

To my knowledge, the Poly GroupSeries 500 is end of life but this should not stop you from entering a serial into our support portal. Since the move from Polycom/Poly to HP some serials may have not been added.

 

For end-of-life details please work with a local Poly reseller and/or I suggest you contact our Support organization in your region, if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 people found this reply helpful
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1 REPLY 1

‎09-17-2024 02:50 AM

HP Recommended

Hello @Ivan123123 ,

 

welcome to the HP Poly community.

 

To my knowledge, the Poly GroupSeries 500 is end of life but this should not stop you from entering a serial into our support portal. Since the move from Polycom/Poly to HP some serials may have not been added.

 

For end-of-life details please work with a local Poly reseller and/or I suggest you contact our Support organization in your region, if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
2 people found this reply helpful
Was this reply helpful? Yes No
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