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‎10-09-2017 03:26 AM

HP Recommended

Hi All,

I want to use Eagle Eye Camera with RP Trio 8800 Collaboration Kit. Is this possible? I have a logitech camera with visual+. I will change it with Eagle Eye camera. My connection diagram is attached.

 

UC Software Version 5.5.2.11338

 

Thanks & Regards.

Ismail CIL

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2018 02:55 AM

HP Recommended

Hello @good_vibez,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

May 15, 2017 Question: Can I use another USB camera with Polycom Trio Visual+?

Resolution:Only the Logitech C930 is supported using a Polycom Trio 8500 with the Visual+ using any software later than 5.5.3. The Polycom EE MSR Camera is supported together or the Logitech C930 using a Polycom Trio 8800 and any software later than 5.5.3.

 

In addition:

 

https://community.polycom.com/t5/VoIP-SIP-Phones/Software-Polycom-Trio-UC-Software-5-5-3/td-p/95407

 

Support for Polycom EagleEye MSR Camera with Polycom Trio 8800
image
You can connect the Polycom® EagleEye™ MSR camera,software version 1.1 or later, to Polycom Trio Visual+ paired with a Polycom Trio 8800 system, with UC Software 5.5.3 or later, for use in rooms configured for MSR.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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13 REPLIES 13

‎10-09-2017 03:38 AM

HP Recommended

Hello Ismail,

welcome to the Polycom Community.

At present only the Logitech C930 camera is supported.

 

Amything else would require a Feature request as described here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-09-2017 05:41 AM

HP Recommended

Hi Steffen,

I am understanding this subject will resolved with new software version. Now, only the Logitech C930 camera is supported. Is it correct?

 

Thanks for help.

Ismail CIL

System Specialist

 

Was this reply helpful? Yes No

‎10-09-2017 05:50 AM

HP Recommended
Hello

We can only discuss currently release software and I am unable to comment on future versions.

The current software only supports the Logitech C930 camera.

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-23-2017 09:15 AM

HP Recommended

Hello Steffen,

 

what's the status now regarding the Eagle Eye Camera together with the RealPresence 8800?

 

Or maybe the better question:

Is a "1080p30 12x zoom MPTZ camera" already available for the RealPresence 8800 which was announced for Q4?

http://www.polycom.com/voice-conferencing-solutions/conference-phones/trio.html

 

If not, when will it be available as Q4 is not so long anymore? 🙂

 

Best regards and thanks for your efforts

Was this reply helpful? Yes No

‎11-23-2017 09:47 AM

HP Recommended

Hello @ab-tools,

welcome to the Polycom Community.

The answer is still the same.

 

We will announce this once it is available. Q4 is not over yet.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-12-2018 02:44 AM

HP Recommended

Hi,

 

any updates on this?

Was this reply helpful? Yes No

‎01-12-2018 02:55 AM

HP Recommended

Hello @good_vibez,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

May 15, 2017 Question: Can I use another USB camera with Polycom Trio Visual+?

Resolution:Only the Logitech C930 is supported using a Polycom Trio 8500 with the Visual+ using any software later than 5.5.3. The Polycom EE MSR Camera is supported together or the Logitech C930 using a Polycom Trio 8800 and any software later than 5.5.3.

 

In addition:

 

https://community.polycom.com/t5/VoIP-SIP-Phones/Software-Polycom-Trio-UC-Software-5-5-3/td-p/95407

 

Support for Polycom EagleEye MSR Camera with Polycom Trio 8800
image
You can connect the Polycom® EagleEye™ MSR camera,software version 1.1 or later, to Polycom Trio Visual+ paired with a Polycom Trio 8800 system, with UC Software 5.5.3 or later, for use in rooms configured for MSR.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-12-2018 06:27 AM

HP Recommended

Hi again,

 

I upgraded Trio 8800 to 5.5.3.3441 version but the EE MSR camera still doesn't work with it. I tried connecting via Trio's USB port and through Visual+ as well, no joy. Any thoughts?

Was this reply helpful? Yes No

‎01-12-2018 06:35 AM

HP Recommended

Hello @good_vibez,

Have you upgraded the EE MSR to the relevant software aka 1.1.420 ?

 

Dec 20, 2017 Question:Does the Polycom Trio 8800 MSR Camera require a certain software to work?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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