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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎03-25-2025 09:52 AM

HP Recommended
Product: Poly g7500

Hi, I have a issue with Inogeni Share2U using like a USB camera:


Turning on the G7500 and Share2U -two camera mixers- at the same time, the G7500 doesn't detect the connected Share2U. To resolve this, I disconnect and reconnect the USB cable from the Share2U -USB-B Host- to the G7500 -USB-A, and everything works fine.


The problem occurs again when the G7500 goes into standby mode; it stops recognizing the Share2U again.

Does anyone know how to fix this?


G7500 OS 4.4.2 434042
Hardware Version 7
Platform MS Teams Room 1449 - 1.0.96.2025020302 11-03-2025 10:09pm


Inogeni Share2U Firmware 1.15.12


All firmware are updated to the last version!

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1 REPLY 1

‎03-25-2025 11:42 AM

HP Recommended

Hello @SaidVargas ,

 

Welcome to the HP Poly community.

 

From our Video FAQ:

 

Aug 13, 2024 Question: Is there a guide or overview for Supported and compatible peripherals for a G62, G7500, or Poly Studio X family and what Provider or Partner Mode are these supported?

Resolution: Please check >here<

 

The inogeni share2u is not listed and therefore untested and not supported by HP Poly.

 

Best Regards

 

Steffen Baier

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