Error Inogei Share2U like a USB camera on G7500

[SaidVargas]

Hi, I have a issue with Inogeni Share2U using like a USB camera:

Turning on the G7500 and Share2U -two camera mixers- at the same time, the G7500 doesn't detect the connected Share2U. To resolve this, I disconnect and reconnect the USB cable from the Share2U -USB-B Host- to the G7500 -USB-A, and everything works fine.

The problem occurs again when the G7500 goes into standby mode; it stops recognizing the Share2U again.

Does anyone know how to fix this?

G7500 OS 4.4.2 434042
Hardware Version 7
Platform MS Teams Room 1449 - 1.0.96.2025020302 11-03-2025 10:09pm

Inogeni Share2U Firmware 1.15.12

All firmware are updated to the last version!

[SteffenBaierUK]

Hello @SaidVargas ,

Welcome to the HP Poly community.

From our Video FAQ:

Aug 13, 2024 Question: Is there a guide or overview for Supported and compatible peripherals for a G62, G7500, or Poly Studio X family and what Provider or Partner Mode are these supported?

Resolution: Please check >here<

The inogeni share2u is not listed and therefore untested and not supported by HP Poly.

Best Regards

Steffen Baier

[SaidVargas]

Hi, Share2u has been installed since 2023 and worked fine until May 2024. After that, we checked everything related: USB 3.0 cables, power supplies, and firmware, but the problem could not be resolved.

[SteffenBaierUK]

Hello @SaidVargas ,

Welcome back to the HP Poly community.

As stated the camera is unsupported and the installation should not have been made with a camera that is unsupported.

You have two options:

• Roll back to prior Firmware versions up to PolyOS 4.0 as you cannot downgrade to PolyOS 3.14 or earlier
• Work with the camera manufacturer and check if they can help you

Best Regards

Steffen Baier