[FAQ] Poly Lens Remote Access to remotely manage Poly TC8 or... - HP Support Community

SteffenBaierUK · ‎11-26-2024

PolyOS 4.4 and TCOS 6.4.0 added a new feature in combination with Poly Lens.

You must have a Poly Lens cloud account with a Poly + Enterprise or Poly + Trial license and an admin or device user role. The touch controller must also be on version 6.4.0 or higher. For further information, see the Poly TC10 6.4.0 Release Notes.

Per factory default, the Remote Access feature is enabled on a Poly TC device.

To disable the Feature swipe Left on a Poly TC device select Settings > Admin Settings > Poly Lens

and toggle Allow Remote Room Control to Off

To use Remote Room Control log into Poly Lens > Inventory > select the relevant TC device > select Remote Access

A connection will be established and the TC device in the room will show:

The above will enable someone in the Room to deny access during a meeting as an example.

Once a connection is established a blue halo around the active window will indicate the Remote Access

If not actively used for a while

The relevant Ports are described >here<

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

[FAQ] Poly Lens Remote Access to remotely manage Poly TC8 or Poly TC10

Create an account on the HP Community to personalize your profile and ask a question