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‎02-05-2018 12:51 PM

HP Recommended

Good Evening

 

I currently have a Polycom HDX7000 series Video Conference unit that is connected to a fibre link with Fixed IP Address.   There have been situations whereby the unit drops the connection intermittently. 

 

I would like to know is it possible to have both Fibre and a  3G router connected simultaneously and can I choose which type of connection I would like to use as  Fail Over Solution?

 

Thanks

 

Regards

 

2 REPLIES 2

‎02-06-2018 02:13 AM

HP Recommended

Hello @Farhadj,

welcome back to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

To your actual question is the fixed IP added anywhere on the HDX as swapping the network provider / connection / IP address usually requires a reboot of the unit.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎02-26-2018 12:21 PM

HP Recommended

Hi

 

What information is required from me in order to setup a fail over system?

 

We currently have a Polycom HDX7000 unit.

Firmware version:   Release 3.1.9 - 50041

 

THe Polycom unit is on a fibre link behind a firewall. 

 

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