• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello, my name is Victor. Nice to meet you all!


When I share content through an HDMI cable connected to the device, other call participants can see my screen. I also view my content locally on the display.

However, when a participant shares the content, everyone on the call sees less of me in the room.

It changes the layout to receive a presentation, but there is no data being transmitted.

I made an H323 call to a Cisco device, a Teams meeting with RealConnect and another Poly. All with the same symptom.

It happened suddenly from one week to the next. Users started reporting.

Is there any possibility that it was because of the 3.12 update?

How do I check if it's a network issue? In the meantime, I asked my network administrator to verify that the following ports are open:

H.3231719UDPH.255 RAS Signaling
1720TCPQ.931 Signaling
10001-13000TCPH.245 Signaling
20002-30001UDPAudio/Video/H.239 Content Sharing

 

image

 

image

 





 

 

From what I went over the log "message.0", it only indicates that it received data normally and the screen transmission confirmation from the other end.

Any tips or guidance is appreciated, thanks in advance!

4 REPLIES 4
HP Recommended

Hello @VictorHDO ,

Your post ended up in the Spam Filter so it was moved here. 

 

To release this one of us volunteers has to check this as this is an automatic process of the community software used to host this board. There is no need to raise this as abuse as this is a manual job one of the volunteers has to do.

 

If this used to work simply downgrade to 3.11 as an example. The links to older versions are within the latest version annoucenement.

 

If you can replicate this please open a ticket with our support infrastructure.


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen for your response and attention. 

I'll be opening a ticket today with the technical support from Poly.

If someone else currently has the same problem, be free to comment and share experiences.

I hope that soon it is going to be fixed. 

HP Recommended

Hi there,

 

We have the exactly same issue for our company, just checking if your issue has been fixed? Any advise will be really appreciate.

HP Recommended

Hello @Will_ABC ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow-up post should contain.

This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.