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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

We have a couple of G7500s in Poly mode that keep restarting for no reason between 30min and 2hrs.  One of the units was recently factory reset and version 3.10 code is on it as well as the latest code for the E70 camera.  I tried to shut off anything and everything that may be an issue (Wireless/BT/Mirrorcast/Airplay/Direct connect etc)....also turned logging to INFO---at first i noticed the pings to this device were very variable (50ms-240ms)  with nothing go on in the network...after i changed those settings and rebooted, the pings are now consistent (45ms or so).  Which almost seems like a CPU process is high (im guessing)... but even after these changes we still have these units periodically rebooting for no reason.  I downloaded the log files and looked thru them but nothing is standing out blatantly with WARNINGS or ERRORS -- any ideas?  Thank you

3 REPLIES 3
HP Recommended

Hello @afilandro 

 

The right path is to work with our support team in region so they can advise you

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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HP Recommended

We have exactly the same situation.
We have five G7500 devices in the system and they all reboot every few minutes - crazy.

 

 

HP Recommended

Were you able to find a solution to this?  Did you have USB audio enabled?  I am having the same issue.

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