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‎10-24-2024 12:49 PM

HP Recommended
Product: G7500

I used this document to determine the camera options. https://support.hp.com/us-en/document/ish_8912790-7902689-16.

I purchased the Logitech Rally Ultra HD PTZ USB camera and connected it to the USB port in the G7500. The camera does not show up in the web interface or Poly Lens.

The G7500 is in Teams mode and running firmware 4.3.2-422023.

In the video input section, it does not display the USB option.

I have restarted several times and tried different USB ports.

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2024 01:32 PM

HP Recommended

Hello @Freelancetech 

 

actually please check Poly G7500 supported peripherals by provider as this lists the Providers and what cameras they support.

 

The table shows that in Microsoft Teams Mode the Logitech Rally Ultra HD PTZ USB camera is not supported by the Microsoft Teams Android Application.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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3 REPLIES 3

‎10-24-2024 01:26 PM

HP Recommended

Hello @Freelancetech ,

 

welcome to the HP Poly community.

 

I suggest you contact our Support organization in your region if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-24-2024 01:32 PM

HP Recommended

Hello @Freelancetech 

 

actually please check Poly G7500 supported peripherals by provider as this lists the Providers and what cameras they support.

 

The table shows that in Microsoft Teams Mode the Logitech Rally Ultra HD PTZ USB camera is not supported by the Microsoft Teams Android Application.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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1 person found this reply helpful
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‎10-24-2024 01:40 PM

HP Recommended

Thank you for the information.

I wish this information was easier to find.

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