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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎07-26-2021 10:33 AM

HP Recommended

Hello,

It appears Poly X-series already can support MS Teams.

What is ETA for G7500 to support MS Teams?

Thanks,

 

12 REPLIES 12

‎07-26-2021 07:47 PM

HP Recommended

It seems there is no option to switch provider to MS Teams through Lens.

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‎07-26-2021 11:28 PM

HP Recommended

Hello @avs ,

 

Welcome back to the Poly Community.

Within this community, we are usually unable to discuss unreleased future planned software releases. As you are asking for something our partner Microsoft has not yet released I cannot comment on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-03-2021 09:50 PM

HP Recommended

from the release notes Poly G7500 should already support MS Teams. For what ever reason I'm not able to change meeting Provider for Poly G7500 from Poly Lens, but able to do that for Poly X30.

 

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‎08-04-2021 03:27 AM

HP Recommended

Hello @avs 

 

at this present point, the G7500 has not officially archived certification from our Partner Microsoft and therefore is not supported to be used with Microsoft Teams even if the latest Software allows to select Microsoft Teams.

 

If you want an official release date please work with a Poly reseller and or Poly Sales as we cannot communicate this date within this community.

 

Once official certification is archived with future software the fact will be mentioned in the accompanying release notes.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-24-2022 08:06 AM

HP Recommended

We purchased 7 of these systems and are currently migrating from BlueJeans to MS Teams. Currently using this system in Device Mode but seems like the camera(Eagle Eye IV 12X) quality is poor when in Device Mode.  Will this improve when Teams is supported and intergrated into the G7500 system?

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‎03-24-2022 08:22 AM

HP Recommended

Hello @SCO ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-12-2022 05:27 AM

HP Recommended

As is the case with the person above, we have also procured several G7500 systems and are intending to purchase several more for offices in the US.  The main reason for using the G7500 was to integrate easily with other devices (microphones), while still being a robust and reliable upgrade from the Group Series.

 

We were promised that the G7500 would be Teams certified ‘soon’ but were never given a date.  Any update on this please?

 

thank you

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‎04-12-2022 07:12 AM

HP Recommended

Hello @ChrisBB1 ,

 

Welcome to the Poly Community.

 

Poly is waiting for our Partner Microsoft for this official certification from the point the initial announcement was made.

 

We, Poly, cannot put a timeline on this and only our Partner Microsoft can do so. Please work with Microsoft for an answer on this or contact Poly sales so you can be added to an NDA.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-10-2022 12:43 AM

HP Recommended

Looks like this is moving along now, with the G7500 finally having attained Teams Certification with v4 of the software.  Only catch is that v4 is not in GA yet - only in beta.  So not really Teams Certified from a customer perspective.

 

Can we maybe have some clarity about when exactly v4 will be in GA?

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