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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎05-31-2021 06:06 PM

HP Recommended

Hi team, 

 

We have an issue with our MTR's where the GC8's screen that is connected via USB with our NUC will go black and regardless of what we do not come back online unless switched out with another GC8. 

 

We have deleted the drivers and removed from Windows all together but unless we hot swap the screen will not come back on. 

 

Is there any way to update these systems or are they standard out of the box?

3 REPLIES 3

‎06-01-2021 12:42 AM

HP Recommended

Hello @UCEnginfear ,

 

Welcome to the Poly Community.

It's always useful to provide as much information in a 1st post as possible. Therefore what is the software version of the MTR?

 

Is this a new working installation or is this an existing "old" Installation? Have you tried factory resetting the GC8 (Power off, push small pin into restore hole on GC8 and power back on?)

 

The GC8 is not super informative in what it is doing and can take up to 40-45 minutes during an update with no UI at all.

 

The next step would be Poly support with Lenovo.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-29-2021 05:34 PM

HP Recommended

We are also having the exact same issue across the fleet of Poly MTRs, except we don't have any GC8 spares so can leave the room complete non-functional. 

Was this reply helpful? Yes No

‎06-30-2021 01:17 AM

HP Recommended

Hello @user213 ,

 

Welcome to the Poly Community.


As stated in the original poster your reply is lacking the details too. Please provide these as we volunteers cannot spend time chasing these details.

 

Please work with Poly support on this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.