Group 500 - 4.0.02 API - sleep - HP Support Community

Anonymous · ‎04-18-2014

I'm running 4.0.2 on our shop Group 500. When I try the command "sleep", I get the response:

error: command needs more parameters to execute successfully

Is this a bug, or am I trying to put my codec to sleep the wrong way?

Anonymous · ‎04-18-2014

Argh - I hard-reset the codec to reset the passowrds, and I assumed that it would return to the most recently updated firmware, but instead it reverted to what it shipped with. I'll verify the "sleep" after I finish my update.

SteffenBaierUK · ‎04-19-2014

Hello PBridges,

welcome to the Polycom Community.

I recommend to check page 184 of the Integrator’s Reference Manual for the Polycom® RealPresence® Group Series guide => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Anonymous · ‎04-24-2014

Thanks. The problem was that the codec had reverted to the original firmware when I reset the unit - this was a surpruse, as I was expecting it to revert to a clean version of the latest intalled firmware.

Polycom_Video_E · ‎04-25-2014

Depends on the type of reset. The factory reset restores to the software the system shipped with from the factory. There is another reset that resets the current software to 'OOB', out of box with the current software.

Check the Admin guide for details.

Group 500 - 4.0.02 API - sleep

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