Solved: Group 500 display - HP Support Community

Anonymous · ‎04-24-2013

Hello,

Well i just setup my first real presence group 500 on a single 55" inches TV. We own multiple HDX 7000, VSX 7000&5000 and i must say that at the moment i am not a big fan ! BUT, maybe i'm the problem and i hope you can help me out !

My main concern is the display of a call on the monitor, i would like for the call to use the whole screen but it is just using a part of it. I tried it with vsx 7000 and HDX 700 and i got the same result. I would like the FAR CALL to be on full screen mode and the local camera to use a small rectangular view in the botton corder (just like on the hdx). Actually, the far call use maybe 40 % of the screen and the local camera is right under it, maybe half the size .... it's weird having 60 % black ....

Sorry for the poor english but i speak french i hope you will understand !

And please help, i'm about to through them out the window ... at the moment i can't beleive a trusted my reseller without trying a demo first .... if i had known, i would have stick wit hthe hdx 7000 !!

thank you all

SteffenBaierUK · ‎04-24-2013

Hello Louis,

welcome to the Polycom Community.

It sounds like you changed the layout.

Simply press the Menu Key (next to the Home Button) and select Layout you like.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Anonymous · ‎04-24-2013

hello again,

here is a picture of my problem

SteffenBaierUK · ‎04-24-2013

Hello Louis,

welcome to the Polycom Community.

It sounds like you changed the layout.

Simply press the Menu Key (next to the Home Button) and select Layout you like.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-24-2013

Thank you, here i tought the "presentation" was to be used with a laptop as the people and content option !

Thank you very much.

Group 500 display

Create an account on the HP Community to personalize your profile and ask a question