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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Can Microsoft Teams be supported on Polycom Group Series Devices (300,500 or 700 models) right now? If yes, since I have purchased ‘Group Series Microsoft Interop License’ which enable Enables Skype for Business, Lync 2013, and AV MCU interop on qualified RP Group series software. Once we would like to enable Microsoft Teams interop on qualified RP Group series software, I would like to ask that is there any configuration or apps installation needs to do with the Polycom Touch Control? 

 

Regards,

Miles

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Miles,

 

welcome to the Polycom Community.


We usually document any compatibility in our release notes.

 

To my personal knowledge a native registration between a GroupSeries and Teams is neither supported or planned.

 

The GroupSeries can register to Skype for Business on premise or Skype for Business online only using a compatible software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

11 REPLIES 11
HP Recommended

Hello @Miles,

 

welcome to the Polycom Community.


We usually document any compatibility in our release notes.

 

To my personal knowledge a native registration between a GroupSeries and Teams is neither supported or planned.

 

The GroupSeries can register to Skype for Business on premise or Skype for Business online only using a compatible software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Why is this marked as resolved what is the solution in regards to microsoft teams ?? What do we do with the Group series that we have purchased and cannot connect to teams ?
HP Recommended

Hello @Rus ,

 

welcome to the Polycom Community.

Most likely as the original poster was satisfied with the answer provided.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Is there any plans to get Teams supported in the future and if so is there a rough time span?
HP Recommended

Hello @MVHelpdesk ,

 

welcome to the Polycom Community.

 

From the Video FAQ:

 

Aug 09, 2016 Question:Why can Polycom not discuss future software Versions within the Community?

Explanation:Polycom, as a US based company, cannot share any future release dates or new features due the requirement of a non disclosure agreement / NDA prior to this.Via the medium of a community forum we are unable to do this.

 

Even if there would be plans we cannot discuss these in public.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Polycom CEO has previously indicated in partnership with Microsoft her intention that Group Series will support Microsoft Teams. If this support was not to be forthcoming why on Earth would we as customers of Polycom continue to buy these products with no sense of them being future proof.
HP Recommended

I agree with you, I'm ready to pitch all of our Polycom systems and start over with a vendor that will provide a roadmap. 

HP Recommended

Hello @99xracer ,

 

welcome to the Polycom Community.


As already outlined within this post we as a US Based company cannot discuss future versions or solutions within a public forum.

 

This is against US laws and a NDA / Non Disclosure Agreement needs to be in place. We cannot do this via a public community.

 

This aside I already replied that the GroupSeries in its current form will not connect directly into Teams.

 

I suggest you work with a Poly reseller as they can get you in touch with a Poly Sales Engineer and discuss Polycom solutions to implement existing Polycom Infrastructure into Teams and therefore ensuring your investment is protected.

 

Our Partner Microsoft has very strict restrictions what devices can connect natively into Teams so you may want to take this up with Microsoft.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have Group 500 models, Microsoft Interop License also enabled Teams, if i call direct it's working, it means single person. But i want group meeting, please give me some technical support 

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