Group Series Units show up as in call on CMA 5000 even after... - HP Support Community

Anonymous · ‎01-08-2014

Hi all,

I've been noticing this strange occurence particularly with the Group series units. After they disconnect from a call they still show up in the POlycom CMA 5000 as in a call. I have to delete them and wait for them to re-register for them to come good. If you look at the call-info (righ hand side) it gives me this weird information (look at screenshot). It says it is connected to our bridge (Polycom RMX 2000) but its not.

Has anyone else noticed this? Any information would be useful

Cheers

Navin

SteffenBaierUK · ‎01-09-2014

Hello Navin,

welcome back to the Polycom Community.

It is always useful to post the currently used Software Version of all components used. In addition please verify the individual release notes if the software versions used are actually compatible / supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-09-2014

Hi Steffen,

Thank you for your reply, always forget the release numbers.

Group Series 500's - 4.1.1.1-120023

CMA 5000 - 6.2.5 ER10

RMX 2000 - 8.2.0.85

Hope this helps

Cheers

Navin

SteffenBaierUK · ‎01-09-2014

Hi Navin,

I assume you only recently upgraded your RMX.

To my knowledge, please cross check the release notes, the RMX 7.8 build is the latest official build that is compatible with the CMA 6.2.5

You have two options, downgrade the RMX to a supported build, or migrate, if possible, to Video DualManager.

Please work with your Polycom reseller for further support.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-10-2014

Hi Navin

I met that thing:
The CMA can monitor Group Series systems only in dynamic management mode. If your Group System isn't in dynamic management mode, in that case, CMA don't request information from Group codec.

I suppose, it can be the cause of your issue.

Regards

Group Series Units show up as in call on CMA 5000 even after disconnection

Create an account on the HP Community to personalize your profile and ask a question