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‎02-14-2024 12:27 PM

HP Recommended
Product: G7500 with Studio E70 and TC8 Kit
Operating System: Other

I am having an issue where after my G7500 is rebooted it thinks that a device is connected to the HDMI ingest. I am running firmware 4.1.2.388101 with Teams as the provider. There is an AMX Tx/Rx CTP 1301 to extend the HDMI signal from the codec to the table. Has anyone seen this issue?  

1 REPLY 1

‎02-14-2024 11:47 PM

HP Recommended

Hello @JB_Poly_Admin ,

 

welcome to the HP Poly community.

 

I suggest you work with the integrator who looks after the AMX Tx/Rx CTP 1301. I assume if this is disconnected the Unit works fine and does not report anything connected to HDMI IN?

 

If no other volunteer replies and you still believe this is a HP Poly issue I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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