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HP Recommended

Hi All,

 

This is my first post here, we have recently implemented a multi-site Polycom video conferencing solution consisting of 3 HDX 7000's and one HDX 8000.

 

At this time I have 3 sites online, two HDX 7000's and the 8000.

 

The HDX 7000 here in my actual office keeps reverting its AES encryption setting to 'Required for All Calls'. I have tried setting it to OFF and then restarting as well as setting it to OFF and letting it go to sleep. Either way the setting is changed.

 

The other two sites don't seem to behave this way, the setting sticks, which I expect. But the 7000 here reverts everytime to 'Required for All Calls'.

 

Any ideas?

 

Thanks

 

Simon

2 REPLIES 2
HP Recommended

Hello Simon,

welcome to the Polycom Community.

Are you using 3.0.5 on this HDX by any chance and/or LYNC ?

 

Have a look => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen!

 

You know what? This looks like it just might be what's happening and I was starting to suspect Lync as the cause!

 

I have run out of time today to test but you are correct on the software version and our Lync integration.

 

I will let you know Monday how I get on on.

 

Cheers

 

Simon

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.