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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

I'll do that, anyway here is the info required.

 

Versión de software: Release - 3.1.1.3-36019    

Modelo: HDX 7000 HD

Versión de hardware: C

Fecha actual: 19-1-2015        

Tipo de interfaz de red: Ninguno

Protocolo de conmutación RDSI:  

Cámara: NTSC

 

I could update the software if that could solve the problem.

HP Recommended

Hello koolnkuiet,


Thanks for getting back and providing the currently used software version. The latest at present is 3.1.6 and it should be worth a try to upgrade and check the release notes against any referenced fixes.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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