HDX 8000 & Lync 2013 Configuration

Anonymous · ‎12-18-2014

i would like to setup my HDX 8000 with Lync however i keep getting errors. can you guys review the pictures and let me know what i am missing

i am following this directions linked below:

http://blog.schertz.name/2012/08/polycom-hdx-registration-with-lync-server/?u#8230

please see attached

SteffenBaierUK · ‎12-18-2014

Hello NextJumpRs,

welcome back to the Polycom Community.

You posted this in the wrong section and I will move this post shortly.

In addition it is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Is this Office 365 Multi-Tenant or dedicated ?

In addition Jeff's example uses the full account name including the domain where yours just uses the username.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎12-18-2014

Thanks SteffanBaierUK,

I am using Office 365 dedicated

i have tried both full account name and username

my Polycom software version is Release - 3.0.6-37004

Thanks for your help on the issue...

SteffenBaierUK · ‎12-20-2014

Hello NextJumpRs,

to my knowledge you require HDX release 3.1.0 or later in order to be able to utilize Office 365 dedicated.

Please work with your Polycom reseller on the details of this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-02-2015

i missed your reply..thanks for letting me know

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