• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎03-28-2013 05:20 PM

HP Recommended

When trying to upgrade my HDX8000 to the latest relase I get the following error message:

 

Invalid software update package. Please verify the software update package or
obtain a new software update package, and then try again.

 

I have downloaded the software several times.  This is the file I am using:  polycom-hdx-release-3.1.1.2-34007.pup

 

Any suggestions?

3 REPLIES 3

‎03-28-2013 09:13 PM

HP Recommended

What country are you from?  For some countries (e.g. Russia) there is SW without  encryption.

>>> Here <<<

Was this reply helpful? Yes No

‎04-26-2016 08:11 AM

HP Recommended

Hi, I want to upgrading Polycom HDX 8000 HD from 2.5.0.6_1-3960 to 2.6.1.3_5205 in the process ask me for licensed code, i dont have one.

 

Serial Number: 8809521061e4cg

 

thank for the help.

Was this reply helpful? Yes No

‎04-26-2016 08:43 AM

HP Recommended

Hello Deadkaizer,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

  • Jun 22,2014 Question: How can I activate / check / verify / recover my license?

    Answer:     Please check this post in the Software Licensing section => here <=

  • Jun 23,2014 Question: Am I entitled to a software upgrade?

    Answer: A Software update to the same Version number but a higher revision is usually free. A upgrade to the next version number (example 2.x to 3.x) requires the codec to be in warranty or a valid service contract.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.