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‎08-22-2012 02:46 AM

HP Recommended

Hi,

 

After upgrading my RMX from 7.1 to 7.6, created conference from that after some the 2 of my HDX machine has came to Reset Mode after entering the details as the RMX is not working only polycom screen is coming what may be the issue..

 

Is that with the RMX upgrade or HDX..

 

Kindly help

 

Thanks and regards

Stephen.A

2 REPLIES 2

‎08-22-2012 03:11 AM

HP Recommended

Hello Stephen,

welcome to the Polycom Community.

Do you have the exact Version of RMX and HDX software level and a more detailed description of what issue you experience?

 

Have you contacted your Polycom Reseller yet to raise a Ticket with Polycom support?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎08-22-2012 06:11 AM

HP Recommended

Version of RMX is upgraded from 7.1 to 7.6 and most of our HDX has 3.0.0.1 version.

 

 

 

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