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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎11-05-2015 06:44 AM

HP Recommended

 

Hello,

 

I have two VSX6000A

 

First succesffully updated to:

Serial Number: 82081109AAACB6
Software Version: Release_ru 9.0.6.2-103 - 05Sep2011 01:29
Boot UI Version: 0.9.7C.07
MAC Address: 00.e0.db.09.aa.ac
Model: VSX 6000A (128)

 

Second system:

Serial Number: 82072307B27AB6
Software Version: Release_ru 8.5.3 - 28Feb2007 17:16
Boot UI Version: 0.9.7C.02
MAC Address: 00.e0.db.07.b2.7a
Model: VSX 6000A

 

unable to upgrade to same software as first system. Software key needed, help please.

 

I understand, why first system no needed this software key while upgrading?

 

1 REPLY 1

‎11-05-2015 06:57 AM

HP Recommended

Hello ,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer: Please check this post in the Software Licensing section => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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