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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎10-15-2025 08:24 AM

HP Recommended

I am in the Poly Lens software and see that an update is available, but cannot find a place to update it. 

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3 REPLIES 3

‎10-15-2025 08:27 AM

HP Recommended

Hello @micscottj ,

 

Welcome to the HP Poly community.

 

A good starting point for the volunteers in this community to provide some details what the E70 is connected to.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-15-2025 08:30 AM

HP Recommended

It is connected to a Lenovo windows device running Teams Room.

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‎10-15-2025 08:45 AM

HP Recommended

Hello @micscottj ,

 

Poly Lens Room installed on the MTRoW should take care of this as the "normal" Lens Desktop application is not supported to be used on MTRoW.

If all fails disconnect from the MTRoW, use a laptop with Lens Desktop installed, and update.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
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