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‎10-25-2024 08:52 AM

HP Recommended
Product: Studio X50 with TC8 Kit
Operating System: Microsoft Windows 11

Hi all, a newbie here.

I'm struggling on my initial setup of HP Poly Studio X50.  I can see that the TC8 is paired with Studio X50 already.

However, I am unable to access into the web console page for further setup.  I am using a laptop with same subnet and able to ping the IP address from that I see on TC8.

Anyone could help me out please? Thanks.

 

2 REPLIES 2

‎10-25-2024 09:35 AM

HP Recommended

Hello @HomeGuy2001 ,

 

welcome to the HP Poly community.

 

We would need a few more details of you:

 

  • Is this a brand-new unit or a 2nd hand unit?
  • Who is the Provider aka Poly, Zoom, Microsoft, Google, or any others?
  • If you access the TC8 it should show you the software version of the paired device

I suggest you contact our Support organization in your region if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-28-2024 04:11 AM

HP Recommended

All sorted now.

I manage to access into the web console after removing the port security from the network port.  Nothing wrong with the settings on the X50. 🙂

 

1 person found this reply helpful
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