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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello,

 

on a windows 7 system the M100 automatically sets mic level to 28%.


If I set it to 100% (while program running) its ok. Then i start the conference and it changes after 1-2 seconds to 28%

If i set it to 100% close and restart the Telepresence application, the recording mic volume goes again to 28%. 

System:
Microsoft Windows 7 64 Bit
Polycom Telepresence M100 1.0.6

Does anybody have any idea what to do?

Thank you for your help.

5 REPLIES 5
HP Recommended

Hello cdrechsler,

welcome to the Polycom Community.

To my knowledge this is working as designed.

 

using m100, we set the microphone volume to 28% for two reasons:

 

  • Most microphone recording sound has a comfortable volume with this configuration.
  • The AEC feature works better on this microphone volume.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

But at a mac this works fine.

 

28% works not for me. How can i fix this on 100%?

 

Thanks for your quick response.

HP Recommended

Hello cdrechsler,

 

I can then only advice to install the latest m100 1.0.7 which was released today and then if the issue occurs again raise a case via your Polycom reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I'm having the exact same issue using version 1.0.7.48477_6452.  I can't understand how this can be working as designed since the outgoing audio is so low I can't be heard!?

HP Recommended

Hi everyone,

 

I'm having the same issue here. Any luck on fixing the problem? The volume here goes down to 14-20% and the other side can barely hear us.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.