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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎03-12-2025 01:25 PM

HP Recommended
Product: Poly X50

Hi, I unfortunately had Auto Update enabled on my POLY X50 system.  It upgraded from 4.40-416273  to current version 4.4.2-434042.  This has caused some loss of functionality with my provider as they are not current with that firmware.

Is it possible to back rev to the 4.40-416273?  Thanks

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‎03-12-2025 01:53 PM

HP Recommended

What provider and what loss of functionality? It should be possible to downgrade by selecting the older version in poly lens.

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‎03-13-2025 02:06 AM

HP Recommended

Hello @spakulski ,

 

Welcome to the HP Poly community.

 

In my role as a volunteer, I usually post Software announcements.

 

Example: [Software] G7500, G62 & Studio X 4.4

 

The above includes a Custom URL to downgrade the software

 

Our knowledge base also includes:

 

Where to download Poly Software?

 

From our Video FAQ:

 

Jun 03, 2021 Question: Can I provision a Poly G7500, G62 or Studio X via USB or a local HTTP server, and what format do I need to use?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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