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HP Recommended

Hi,

 

We just acquired a Polycom Group Series 500, installed standalone but is not able to connect to Cisco Webex. The call keeps dropping and error says "Check the Number".

 

Software Version: 6.1.5

 

Will appreciate feedbacks on how to resolve this.

 

Regards

 

Ken

1 REPLY 1
HP Recommended

Hello @kehyinde ,

 

Welcome to the Poly Community.


Was this purchased via a Poly reseller as they should be familiar with how to set this up?

The latest Software is 6.2.2.4 if this is a brand new unit under contract or 6.1.7 if not so I suggest you update this.

 

As we are not aware what type of GroupSeries you purchased please select the right one from >here<

 

Some Cisco WebEx related topics can be found >here< and if this fails simply open a ticket via the reseller or directly with our support team in your region.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
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