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‎05-31-2024 07:09 PM

HP Recommended
Product: Studio
Operating System: Microsoft Windows 11

New Studio x52 can’t connect to Wi-Fi or miracast from laptop. All devices on same network.  Ethernet connections verified and logged in through web interface .   The device is discoverable but doesn’t connect.  Even displays code if selected.  So definitely communicating just not connecting.   Also have Studio x70 on same network and works fine both Wi-Fi Apple iOS devices and miracast from windows network devices.  All settings are the same even went as far and switched network ports for the one that was working and still can’t get x52 to respond.  Software is up to date and gave done factory reset at least two times.  Any ideas

4 REPLIES 4

‎06-01-2024 01:20 AM

HP Recommended

Hello @65489 ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product or the Partner Provider application you use.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

If this is in PolyOS Provider Mode please open a ticket and quote 5119023983 / PECS-249069 as an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-01-2024 06:01 AM

HP Recommended

It is in Poly mode/Poly provider.  The software is the latest version for the product from the Poly website.

Was this reply helpful? Yes No

‎06-01-2024 10:54 AM

HP Recommended

Hello @65489 ,

 

Read 1st ! Welcome To The Poly Standalone Video Endpoints Support Forums! 

 

The above explains what a post should contain. Your post is missing this information. Please work with our support team and I am closing this post.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-22-2024 07:54 AM

HP Recommended

Hello @65489 

 

was this ever followed up?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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