No Audio / video problems with m100

Anonymous · ‎11-07-2012

We are experiencing the same problem. It appears that the m100 software is setting up the call with NAT appropriately and the responding video unit is replaying to appropriate NAT address, however the media ports specified under Call Settings are not listening on the local system. You can verify this by doing a "netstat -an" and searching for the default ports 3230-3237. So the returning traffic is dropped and you cannot see any video or hear any audio for the far side, but they can see and hear you.

If you disable the NAT and make a call, you can see the host is listening on the appropriate media ports. It's clearly a bug in the software in relation to NAT and media ports.

Anonymous · ‎11-11-2012

I can confirm the observation made by Sevendoh.

When NAT is disabled MediaProcessor.exe correctly listens on the 3230-3237 after establishing a call:

enabling NAT causes MediaProcessor.exe to listen to some random UDP ports after establishing a call: .

Not only that no video is getting through but also the CPU rises to 100%.

Regards

SteffenBaierUK · ‎11-11-2012

Hello,

Please raise this via your polycom reseller to bring this to the attention of polycom support.

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Anonymous · ‎11-11-2012

Thank you but I'm still trialling the software.

Anonymous · ‎02-11-2013

have you found a solution ?

Thanks

Anonymous · ‎02-12-2013

No, unfortunately I didn't find a solution.

Maybe the problem has been solved in the latest version 1.0.5.
http://support.polycom.com/PolycomService/support/us/support/video/personal_telepresence/m100.html

Please report back if you have tested the latest version.

Thx

Anonymous · ‎02-14-2013

Hi,

I have tried the latest version and still no changes. I was hoping Polycom could provide us with a checklist for this problem or instructions regarding the ports...

Anonymous · ‎02-16-2013

Hello,

In my case, this version fixed video but I still have Audio problem,

Any idea?

Regards,

Anonymous · ‎06-26-2013

Hello,

Any update?

Regards,

Alexandre

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