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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎03-07-2022 02:30 PM

HP Recommended

Can I use the POLY USB IR remote (2201-52889-001) with a Studio X50 configured for device mode only?

Tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-09-2022 07:48 AM

HP Recommended

Hello @Sylvain 

 

the smaller remote does not have access to the side menu and therefore you cannot get to the settings.

 

Just used on its own it can only move up/down/left/right using the navigation pad but you have no way to zoom into a room.

 

The "original" remote needs to access the menu to be able to move up/down/left/right or zoom in and out.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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6 REPLIES 6

‎03-09-2022 01:24 AM

HP Recommended

Hello @Sylvain 

 

Welcome to the Poly community!

 

Please elaborate on your query a bit more. What is the function that you seek to gain from IR Remote when Studio X50 is configured for device mode only?

Also, we recommend using TC8 or Studio X's own remote to control the functions.

 

 

 

 

 

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‎03-09-2022 05:41 AM

HP Recommended

All I need to access is the camera functions  PTZ & auto on/off. No requirement for the dial pad since the laptop will be used to make/end call.

The POLY Studio USB remote would be less confusing for the users

Was this reply helpful? Yes No

‎03-09-2022 06:53 AM

HP Recommended

Hello @Sylvain ,

 

Welcome to the Poly Community.

 

I would get this confirmed by our official support organisation but testing this with a Poly Studio X 50 running 3.10.0 with a G7500 paired Bluetooth remote pressing the 3 vertical lines will bring up the side menu:

image

 

Using the navigation bar in the middle to the right and down to select Camera Settings will bring up the next menu:

image

 

In there you could turn off or on the camera Tracking or use the camera control if tracking is off to use the + and minus to Zoom in and out and the navigation pad to have the other actions

image

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-09-2022 06:58 AM

HP Recommended

This is using the smaller remote of the POLY Studio USB and not the standard remote of the X50 Correct?

Was this reply helpful? Yes No

‎03-09-2022 07:48 AM

HP Recommended

Hello @Sylvain 

 

the smaller remote does not have access to the side menu and therefore you cannot get to the settings.

 

Just used on its own it can only move up/down/left/right using the navigation pad but you have no way to zoom into a room.

 

The "original" remote needs to access the menu to be able to move up/down/left/right or zoom in and out.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-09-2022 07:59 AM

HP Recommended

Got it . Thanks

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