POLYCOM HDX7000 - PUBLIC IP h.323

[Anonymous]

Hi ,

We bought 2No's HDX7000HD series VC bundle and installed in two different location with our service provider ,

Setup was made as below ,

Admin Settings / Network / IP Network / Firewall
on this page enable "fixed Ports" 3230-3235, UDP 3230-3280
set NAT configuration to "auto" (your public WAN ip should appear under the field, if not, set the value to manual and enter your ( WAN IP as 151.252.50.53)
Disable NAT is h.323 compatible

I dialed polycom test site from both device Device # 1 working fine and connection was established and can see video and audio

Device #2 : Connection was establishes but there is no video /  only audio , Incoming data is nil ( Sometime i am getting audio and video & when i make call from this device to Device # 1 I am not able to make H.323 call its calling as SIP ,

What could be the issue , Please help me to fix this issue

Thanks - Saran

[SteffenBaierUK]

Hello Saran,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

• Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?
  
  Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.
  
  In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

• Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?
  
  Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.
  
  In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

The above Admin Guide and FAQ explaining how to troubleshoot this should help you.

Please ensure in the future to provide important details like the software version etc.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hi ,

Thanks for your prompt response ,

If i am not wrong the below ports needs to open when we use Dynamic IP address ,

TCP 49152 => 65535 for additional signalling

• UDP 16384 => 32764 for the media between the two endpoints

But our case, we are using Statis Public IP Address ( Device #1 - 151.253.46.40 & Device#2 - 151.253.50.53) & we made same setting for both devices ..

Device # 1 - Working perfect (H.323 call) .. (Tested with polycom 140.42.250.202 )

Device # 2 - call established , but cant able to see farend video  , Few times i received video and audio but not stable (H.323)

DEVICE - HDX700 HD

Software version - 3.1.6 46064

Hardware version -Type D

Please scan those public IP address and guide us ..

thanks

Saran