PVX Connection issue

[Anonymous]

We have been using the system for over a year with no issues. Now we are not able to connect, the call just rings and then times out to the following message:

Your call could not be completed because the call was routed through an intermediate network that does not service the far site.

Any ideas?

[SteffenBaierUK]

Hello cjones8453,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

• Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?
  
  Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.
  
  In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

• Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?
  
  Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.
  
  In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

The above should give you or your IT department enough information how to troubleshoot this on your end.

Please be aware that there has be no more development on PVX since back in 2010.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services