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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-21-2013 01:53 AM

HP Recommended

Hi everyone...

 

Another strange software behaviour.... the last release of PVX (8.0.16) installed on a 64bits i5 ACER laptop under Windows Seven Family is not running very well : once the videocall is stopped (end of conversation), the pvx is still running and quite never hang up... obliged to stop the task via windows.

 

An idea about this error???

 

Lionel.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2013 02:14 AM

HP Recommended

Hello Lionel,

 

the release notes do not mention a compatibility with any 64 Bit Operating System or Windows 7:

 

  • Windows Vista (Business and Enterprise), English only
  • Windows XP with Service Pack 2 or later (recommended)
  • Windows Media Center 2005

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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3 REPLIES 3

‎02-21-2013 02:14 AM

HP Recommended

Hello Lionel,

 

the release notes do not mention a compatibility with any 64 Bit Operating System or Windows 7:

 

  • Windows Vista (Business and Enterprise), English only
  • Windows XP with Service Pack 2 or later (recommended)
  • Windows Media Center 2005

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-21-2013 08:29 AM

HP Recommended

Hi Lionel.  It's always worked OK on my Code Duo Win 7 64 bit machine if you use 8.0.16.  Now it's discontinued you may like to move on to M100.  Pete

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‎02-21-2013 08:45 AM

HP Recommended

thanks for all your solutions. Sorry Petet, but on our computers, it is always freezing.

Yes M100 is under testing.

All my best

Lionel.

Was this reply helpful? Yes No
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