Poly Cam controls app not working on GC8.

Gposs · ‎01-18-2024

The Poly GC8 shows a blank (black) screen when you try to exit Poly Camera controls. Occasionally it just freezes completely and you cant select anything. This is happening on multiple devices across a clients site.

I have tried re-installing and updating the lens and controls app.

One thing I have noticed is that the Poly GC8 is now on version 1.4.3.
This is being used with Teams

SteffenBaierUK · ‎01-18-2024

Hello @Gposs ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

It also does not provide any details if this is a Poly Lenovo, Poly Dell, or Poly HP MTR.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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