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‎07-22-2022 03:21 AM

HP Recommended

Hi,

We have a number of G40-Ts and they reboot on a nightly basis. We have an issue where once they reboot the GC8 doesnt come on until the USB-C fibre cable is unplugged and plugged back into the PC. We have installed 1080p EDID emulators but this doesnt seem to have resolved the issue. This only seems to be an issue in rooms that have two external 4k monitors connected via HDMI.

Is it possible to disable the nightly reboot on these devices?

The G40-T is running 4.12.138.0

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-22-2022 03:26 AM

HP Recommended

Hello @Trueman1991 ,

 

Welcome back to the Poly Community.

 

This is more a question to our Partner Microsoft as I believe they added the reboot to the MTR software.

 

In regards to the GC8 detection, this should come into our support organisation as from the description it seems to match an issue I am aware of.

 

Please raise a case and quote internal ticket 34026594/EN-226535

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-22-2022 03:26 AM

HP Recommended

Hello @Trueman1991 ,

 

Welcome back to the Poly Community.

 

This is more a question to our Partner Microsoft as I believe they added the reboot to the MTR software.

 

In regards to the GC8 detection, this should come into our support organisation as from the description it seems to match an issue I am aware of.

 

Please raise a case and quote internal ticket 34026594/EN-226535

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-22-2022 03:29 AM

HP Recommended

Thanks, i will log the ticket now

Was this reply helpful? Yes No
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