Solved: Poly G7500 Version 2.1 - Not able to upgrade - Upgrade fails... - HP Support Community

Anonymous · ‎09-23-2022

.Hi

I am installing a Poly G 7500, customer wanted to use that in device mode. I cannot find Provider settings in the menu. I tried to upgrade the system to latest version via online and USB method. The upgrade fails giving the error " Validation failed"

I can see a license key section in the web ui, Do i really require a license key to enable the features of G 7500 in Version 2.1. It does not have TC 8 .

SteffenBaierUK · ‎09-24-2022

Hello @SreeFVC ,

Welcome back to the Poly Community this way too.

As already explained via email you cannot upgrade directly to 3.13 from 2.1

There is no need for a license at present. The update should be in steps.

For example go from 2.1 to 3.0, then to 3.2.3, and then try 3.13

We do post links to older versions with every software release. Simply use the Customer server and point to the links provided. For example the 3.13. release >here<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎09-24-2022

Hello @SreeFVC ,

Welcome back to the Poly Community this way too.

As already explained via email you cannot upgrade directly to 3.13 from 2.1

There is no need for a license at present. The update should be in steps.

For example go from 2.1 to 3.0, then to 3.2.3, and then try 3.13

We do post links to older versions with every software release. Simply use the Customer server and point to the links provided. For example the 3.13. release >here<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎09-24-2022

That was really helpful. Thank you.

Anonymous · ‎09-25-2022

Yes. Later i noticed that he missde upgrading to 3.2.3. Guided him accordingly.

Thank you.

Poly G7500 Version 2.1 - Not able to upgrade - Upgrade fails " Authentication Failure"

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