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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎12-12-2024 06:45 AM

HP Recommended

I'm currently provisioning pallets of Studio USBs for an external client.

However, every other Studio I set up seems to be stuck in DFU mode straight out of the box. 

If I reset these using the button on the device, they revert to firmware version 1.4.

 

Poly Lens gets stuck at 0% when updating these devices from 1.4, then they get stuck in DFU mode again.

Using Polycom Companion I'm able to manually update to 1.5, but I get an error if I try to update any further, even through Lens.

 

I also have these services disabled:

LD90_0-1734010845155.png

 

1 REPLY 1

‎12-12-2024 07:52 AM

HP Recommended

Hello @LD90 ,

 

Welcome to the HP Poly community.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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