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04-05-2024 01:55 AM
Hello @DJ_123 ,
welcome to the HP Poly community.
Utilizing the community Search >here< finds >this< post
I would recommend this post here to ensure you are not breaking any TC device:
[KB] Poly TC8 Becomes Inoperable After Updating Firmware
In addition, the shared post has links to the older versions which have the URLs for the older versions if you still need these.
Older Firmware announcements within this community, which can be found using the sticky post, also have an overview.
The search results in the above post also explain the logic behind the naming schema. I also tagged this post with a Message Tag so in the future searching for "Custom Server URL" will show this post if the community search is being used.
If this still fails, and no other volunteer replies, I suggest you contact our Support organization in your region. Details are in my Signature.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN