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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎02-07-2024 12:15 PM

HP Recommended

Unboxed a new Poly Studio X30 with TC8 tablet, and the firmware is running release 3.0.0 which is apparently too old to update via the webdashboard. How do we get it updated? I am seeing something about being able to download 3.2.1 onto and then being able to update from there to newer versions via the webdashboard, but have no idea where to download the firmware, and how to apply it to the hardware. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-07-2024 12:46 PM

HP Recommended

Hello @MacBanker2021 ,

 

welcome to the HP Poly community.

 

A quick community search finds >this<

 

If you still struggle, and no other volunteer replies, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎02-07-2024 12:46 PM

HP Recommended

Hello @MacBanker2021 ,

 

welcome to the HP Poly community.

 

A quick community search finds >this<

 

If you still struggle, and no other volunteer replies, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-07-2024 01:40 PM

HP Recommended

I have made it from version 3.0.0. to 3.2, to 3.4. But the Polycom Support Site update still does not see an update for the TC8 tablet from 3.4. What is the next URL for 3.8? 

Was this reply helpful? Yes No

‎02-07-2024 01:46 PM

HP Recommended

Hello @MacBanker2021 

 

please ensure you check >this<

 

If no other volunteer replies please work with our support team as already suggested.

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.